Introduction

At VYVService, we strive to ensure customer satisfaction with all our handyman services. This Refund and Returns Policy outlines the conditions under which refunds, returns, and service redos are handled. By booking our services, you agree to the terms outlined below.

Refund Policy

Service Dissatisfaction

If you are not satisfied with the quality of our service, please contact us within 14 days of the service date. We will make every effort to address your concerns, which may include:

• Redo of Service: We will offer to redo the service to your satisfaction at no additional cost.
• Partial Refund: If the service redo does not meet your expectations, a partial refund may be issued based on the specific circumstances and extent of the dissatisfaction.
• Full Refund: In rare cases where neither a service redo nor a partial refund is satisfactory, a full refund may be issued.

Refund Conditions

Refunds will be considered under the following conditions:

• The service was not completed as agreed.
• There were significant errors or omissions in the service provided.
• The service did not meet professional standards and reasonable expectations.

Refunds will not be issued under the following conditions:

• Dissatisfaction due to pre-existing conditions that were not disclosed prior to the service.
• Issues arising from misuse or neglect of the serviced area after the service was completed.
• Change of mind after the service has been rendered.

Cancellation Policy

Before Service

• 24-Hour Notice: You can cancel or reschedule your appointment up to 24 hours before the scheduled service time without any penalty.
• Less than 24-Hour Notice: Cancellations made less than 24 hours before the scheduled service time may incur a cancellation fee of up to 50% of the service cost.

After Service

• Cancellations are not accepted after the service has been completed. Please refer to our refund policy for addressing any dissatisfaction with the completed service.

Returns Policy

Since VyVService provides handyman services rather than physical products, traditional returns do not apply. However, we are committed to ensuring the quality and satisfaction of our services through the following measures:

• Service Redo: If you are not satisfied with the completed service, we offer a redo to rectify any issues at no additional charge.
• Corrective Actions: In case of any mistakes or incomplete tasks, we will promptly address and correct them to meet your expectations.

How to Request a Refund or Service Redo

To request a refund or service redo, please follow these steps:

1. Contact Us: Reach out to our customer service team within 14 days of the service date.
   • Email: [email protected]
   • Phone: +1-747-3361-387
2. Provide Details: Include your service appointment details, a description of the issue, and any supporting documentation or photographs.
3. Review and Resolution: Our team will review your request and respond within 5 business days with a proposed resolution.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1-747-3361-387

Thank you for choosing VyVService. We value your business and are committed to providing excellent service.